Orders and Returns

We try to ship within 24/48hrs, if the items are made to order we will let you know of any delay. Shipping is by 2nd class Royal Mail up to 2kg. By carrier for heaver items.

At Ann Miller’s Speciality Mushrooms Ltd. we guarantee to send you only top quality products and do our utmost to make sure everything is in excellent condition. We also do our best to package and protect everything so that it doesn’t get damaged on its way. However, if you do have a problem, here is what to do:

Firstly contact us with the details provided on our Contact Page.

If we send you something you hadn’t ordered please contact us within 14 days informing us of the problem. You can return it within 28 working days unused in its original packaging a for a full refund.

If your purchase is damaged in transit, please contact us within 14 days informing us of the problem. You can return it within 28 days and either get a replacement or a refund. Please make sure you give us your order number and return the item in its original packaging.

If you receive a product that is defective, please contact us within 14 days informing us of the problem. You can return it within 28 days and either get a replacement or a refund. Please make sure you give us your order number and return the item in its original packaging. If the product is covered by a manufacturer’s warranty, please contact the manufacturer directly.

Under the distance selling regulations you have the legal right to cancel your order within 14 working days of receipt of your order. To cancel an order, please contact us via our Contact Page with details of the order you are cancelling. A charge may be made if the cancellation is received after the order (or a part of the order) has been dispatched.

You can return anything you’re not happy with within 28 days of receiving it provided you have contacted us within 14 days of receipt to advise of its return. Returns should not be used and must be in a re-salable condition.

We will not pay the costs of returning an item to us.

Until we receive the goods you are returning, they are your responsibility. For your protection and peace of mind, we recommend you use a recorded delivery service to return items.

To get a full refund, simply return the item to us in its original condition, in its original packaging within 28 days of cancellation.

If the item has been damaged, used or is not returned in its original packaging, we reserve the right to withhold a percentage of the refund value if the item needs to be reduced in price for resale.